Privacy policy
Last updated October 31, 2026.
This page covers what we collect when you visit dfwreplydesk.com, email, text or call us, or use Reply Desk, DFW Phone Desk or Savings Desk, and what we do with it.
Who we are
Reply Desk and DFW Phone Desk are run by Kunjar Bhaduri in Dallas, Texas. "We" and "us" mean Kunjar Bhaduri and the business he runs them through.
This website
You can reach us from this site by email, or by phone using the number on this page and the terms page.
The site is hosted on Cloudflare Pages. Like any web host, Cloudflare receives your IP address and browser details when a page loads, and uses them to deliver the page and keep the site secure.
We use Cloudflare Web Analytics to see how this site is used. It counts page views and shows which pages people visit. It uses no cookies, and it does not track individual visitors across other websites. For most pages, what we see is totals and patterns across visits. Some pages on this site are made for one specific business and shared with that business. For those pages, a view counted in the totals is a view of that business's page, so it tells us that page was opened. The analytics do not tell us the name of the person who opened it.
When you email us
We get your email address, your name if you include it, and whatever you write, such as your shop's name. Email runs on Google Workspace. We use what you send to answer you and to do the work you asked for.
If we write to your business first, it is because your business email address and your Google reviews are public. A sample from us is replies we drafted to your own public reviews, on a page made for your business.
If we email you about Reply Desk or DFW Phone Desk and you'd rather not hear from us, reply "stop" or "no" and we won't email you again.
When you text with us
Our business line also sends and receives text messages through Google Voice. We text businesses one at a time about our services, from the number on this page. If you get a text from us and reply STOP, we won't text you again.
When you call us
Our business line, (469) 248-7237, runs on Google Voice. When you call, we see your number and the time of the call. If you leave a voicemail, Google Voice keeps the recording and your number, and makes a written transcript of your message.
Reply Desk
We work from your public Google Business Profile and the reviews on it. We don't need your Google password. Drafts and audit notes come to you by email.
Reviews are already public, but we treat them with care anyway. A draft never adds private details about a customer or a job, and for health practices it never includes patient information.
DFW Phone Desk
For the free missed-call check, we start only after you say yes by email, and we call your shop's main line only at times you pick.
When DFW Phone Desk answers calls for your shop, the calls are answered by an automated assistant run on Retell, a call platform. The assistant answers and identifies itself as an automated assistant for your shop. It captures the caller's name, phone number and reason for calling, and those details go to your shop. For an urgent call, we page your on-call technician and keep trying until someone acknowledges, and we keep a record of each page and acknowledgment with the call.
Calls the assistant answers are recorded and transcribed by Retell, and the recording and transcript are available to the shop the call was for. We use caller details to get the message to your shop and to provide your shop with the recording, transcript and paging record for the call. We don't share them with anyone outside the services listed below, and we don't use them to contact your callers for our own business.
Savings Desk
A Savings Desk audit works from the bills and service records your business chooses to share with us. We use them only to run the audit and to show the savings we find. The audit is free. If you hire us on the findings, the fee is 25 percent of the first year's savings, invoiced after the audit.
The customer dashboard
If you use our customer dashboard, your sign-in and the service records shown there, such as your escalation contacts and page history, are stored in Supabase, our database provider. The dashboard signs you in with a link sent to your email. There is no password for us to store.
Payments
Checkout is live on this site through Stripe payment links. Stripe collects your payment details and handles the charge, and screens checkouts for fraud under its own privacy policy. We'll see the details you enter at checkout, such as your name, email, phone number and shop name, plus the last four digits of your card. We'll never see or store your full card number. Monthly plans are billed through Stripe until you cancel.
Referral partners
If you reach us through a referral partner's code or link, we record which partner referred you. If you sign up, the partner is paid 10 percent of the first year's collected revenue from your business, and the partner can learn that a business they referred became a customer. We don't share your service records or your customers' details with partners.
Who else handles your information
- Google, for email (Google Workspace) and our business phone line and texts (Google Voice).
- Cloudflare, for hosting this website and counting page visits.
- Stripe, for payments and fraud screening at checkout.
- Retell, for answering DFW Phone Desk calls, and for the recordings and transcripts of those calls.
- Supabase, for the customer dashboard database and sign-in.
- Meta, if you contact us through our Facebook Pages, Marketplace listings or Messenger, which run on Meta's platforms.
We don't sell your information and we don't share it for advertising. Other than the handling and the referral learning described above, we would disclose your information only if the law requires us to.
How long we keep it
We keep emails and service records, including Phone Desk recordings, transcripts and escalation records, while you're working with us. Billing records are kept as long as tax and accounting rules require. You can ask us to delete anything else at any time.
Your choices
Email us to get a copy of what we hold about you, to correct it or to have it deleted. We aim to answer within 30 days.
Children
Our services are for businesses.
Changes to this page
If we change this policy, we'll update the date at the top. If a change affects how we use information we already have from customers, we'll email them first.
Contact
Kunjar Bhaduri (Reply Desk and DFW Phone Desk)11816 Inwood Rd #1286
Dallas, TX 75244
Email: kunjar@dfwreplydesk.com
Phone: (469) 248-7237
See also our terms of service.