Review replies, answered calls, and bill audits for owner-run shops in Irving
I'm Kunjar Bhaduri. I run Reply Desk, DFW Phone Desk, and Savings Desk from Dallas, and I serve owner-run shops across the metroplex, including Irving. I sit between Dallas and Fort Worth by metroplex standards, so an Irving shop gets the same service as one down the street. Everything happens by phone and email, and each desk starts with a free check.
Irving shops serve homeowners who are comparing you with shops in both directions on the metroplex. When two listings look the same, the recent Google reviews decide who gets the call. Reply Desk drafts a reply to each new review as it comes in, and you post the ones you like. I never post anything myself. The free review-reply audit covers one location and arrives within 2 business days: a count of how many of your newest 30 reviews have an owner reply, the ones that still need one with the most important first, and ready-to-paste drafts for up to 3. I work only from your public Google profile, so there is no login and nothing to install.
"AI replies sound like AI. Yours will sound like you." The cheap AI tools run $10 to $25 a month and write like robots. The review software runs $75 to $599 a month and still makes you do the work. The agencies start at $500 a month. Nobody else writes owner-voice replies by hand at a flat $99 to $149 a month, and nobody does the work free first. You read 3 real drafts of your own reviews before you pay anything.
Reply Desk is $149 a month. Signups through January 31, 2027 are $99 a month for the first 3 months with code REPLYDESK99, then $149 a month.
A check of what your callers hear
DFW Phone Desk starts with a free check of how your line treats callers when you cannot pick up. With your written yes, I place 3 test calls to your main line at times you pick. If someone answers, I say right away that this is the test call you asked for, thank them, and hang up. I never pose as a customer and never ask for a quote. Within 1 business day of the third call you get a one-page note: the time of each call, whether it was answered, how many rings before pickup, and what your voicemail told the caller. No recordings and no follow-up calls. If you don't pick times, I don't call.
"Flat $149. No meter. Your best month costs the same as your slowest." Every competitor bills by the minute, the call, or the caller. Ruby charges $3.45 to $5.00 a minute, and Smith.ai charges $7 to $10 a call. Ours never moves with call volume. And the free check is proof first: you hold a one-page report on your own line before you pay anything.
DFW Phone Desk answers the calls you miss for $69/month for your first 3 months for signups through January 31, 2027, then $149/month.
A free audit of the monthly overhead
Savings Desk looks at what your shop spends every month: vendor contracts, insurance, utility bills. Email me your two most recent utility bills, your insurance declarations page, and the vendor contracts you can find. Black out account numbers if you like. I only need the line items and totals. Within 5 business days you get a one-page note showing each finding, the line it came from, and its dollar amount per year. I never contact your vendors and never change anything. Findings only.
"They take half your savings for years. I take a quarter of year one." The industry standard is 50 percent of savings for 12 to 60 months. On $10,000 a year of found savings, that is $5,000 a year for up to five years, or $25,000 total. Ours is $2,500, once. The audit is free, and you confirm each finding in writing before anything is owed. No confirmation, no fee.
Savings Desk has no up-front fee. If the audit finds savings, I take 25% of the first year's savings. If it finds nothing, you pay nothing. You confirm each finding in writing before anything is owed. No confirmation, no fee.
How to start
Email kunjar@dfwreplydesk.com to request a free check. Send your shop's name and city, and name the check you want (the missed-call check, the review-reply audit, or the savings audit). Introductory pricing ($69 a month for Phone Desk and $99 a month for Reply Desk, each for your first 3 months) applies to signups through January 31, 2027.
Trades I serve in Irving
I work with HVAC, plumbing, electrical, and garage door shops in Irving and across DFW. Everything runs by phone and email, so there is no visit needed.
Questions owners ask
- Should I reply to good reviews too?
- How does the free missed-call check work?
- How much is Savings Desk?
Contact
Kunjar BhaduriReply Desk, DFW Phone Desk, and Savings Desk
kunjar@dfwreplydesk.com