Review replies, answered calls, and lower overhead for HVAC shops in Dallas-Fort Worth
I'm Kunjar Bhaduri. I run Reply Desk, DFW Phone Desk, and Savings Desk from Dallas, and each one was built for owner-run shops like yours.
An HVAC shop is busiest at exactly the hours the phone rings. You are on a roof, under a house, or inside a unit with the panel open. The calls you miss at those hours are not general questions. They are homes with no air in August and no heat in January. Those callers need someone now, and they move on to the next listing fast.
DFW Phone Desk starts with a free check of how your line treats callers you cannot reach. I place 3 test calls to your main line at times you pick, and only after you say yes in writing. If someone answers, I say right away this is the test call you asked for, thank them, and hang up. I never pose as a customer and never ask for a quote. Within 1 business day of the third call, you get a one-page note: the time of each call, whether it was answered, how many rings before pickup, and what your voicemail told the caller.
"Flat $149. No meter. Your best month costs the same as your slowest." Every competitor bills by the minute, the call, or the caller. Ruby charges $3.45 to $5.00 a minute, and Smith.ai charges $7 to $10 a call. Ours never moves with call volume. And the free check is proof first: you hold a one-page report on your own line before you pay anything.
DFW Phone Desk answers the calls you miss for $69/month for your first 3 months for signups through January 31, 2027, then $149/month.
Your Google reviews carry your name
When someone searches for an HVAC shop, the reviews they read first are usually the recent ones. Reply Desk drafts a reply to each new review as it comes in. You post the ones you like. I never post anything myself. It starts with a free review-reply audit for one location: a count of how many of your newest 30 reviews have an owner reply, the ones that still need one in order of importance, and ready-to-paste drafts for up to 3, delivered within 2 business days. I work only from your public Google profile. There is no login and nothing to install.
"AI replies sound like AI. Yours will sound like you." The cheap AI tools run $10 to $25 a month and write like robots. The review software runs $75 to $599 a month and still makes you do the work. The agencies start at $500 a month. Nobody else writes owner-voice replies by hand at a flat $99 to $149 a month, and nobody does the work free first. You read 3 real drafts of your own reviews before you pay anything.
Reply Desk is $149 a month. Signups through January 31, 2027 are $99 a month for the first 3 months with code REPLYDESK99, then $149 a month.
The overhead behind the truck
An HVAC shop carries monthly bills that renew themselves: insurance, the utility plan, merchant processing, uniforms, waste, pest control. Most owners sign those contracts once and never look at them again. Savings Desk is a free audit of those bills. Email me your two most recent utility bills, your insurance declarations page, and any vendor contracts you can put your hands on. Black out account numbers if you like. Within 5 business days you get a one-page note with each finding and its dollar amount per year. I never contact your vendors and never change anything.
"They take half your savings for years. I take a quarter of year one." The industry standard is 50 percent of savings for 12 to 60 months. On $10,000 a year of found savings, that is $5,000 a year for up to five years, or $25,000 total. Ours is $2,500, once. The audit is free, and you confirm each finding in writing before anything is owed. No confirmation, no fee.
Savings Desk has no up-front fee. If the audit finds savings, I take 25% of the first year's savings. If it finds nothing, you pay nothing. You confirm each finding in writing before anything is owed.
How to start
Email kunjar@dfwreplydesk.com to request a free check. Send your shop's name and city, and name the check you want (the missed-call check, the review-reply audit, or the savings audit). Introductory pricing ($69 a month for Phone Desk and $99 a month for Reply Desk, each for your first 3 months) applies to signups through January 31, 2027.
Where I work
I serve owner-run HVAC shops across Dallas-Fort Worth, including Dallas, Fort Worth, Plano, Irving, Arlington, Frisco, McKinney, Garland, and Grand Prairie. Everything runs by phone and email, so I don't need to come by.
Questions owners ask
- How does the free missed-call check work?
- Should I reply to good reviews too?
- Missed calls at HVAC, plumbing and garage door shops
Contact
Kunjar BhaduriReply Desk, DFW Phone Desk, and Savings Desk
kunjar@dfwreplydesk.com